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UK delivery
UK delivery is £3.49 per order. This is added clearly at Stripe Checkout before you pay. We aim to dispatch orders within 2 working days, with delivery usually estimated at 2-5 business days after dispatch.
Delivery & returns
Carefully packed, fairly handled.
We want receiving your honey to feel as considered as the product itself. Here is the straightforward version of how delivery and order issues work.
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Packed with care
Glass jars need a little extra attention. Every order is packed carefully to help it arrive safely and in the condition we would expect ourselves.
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Local options
If you are in Birmingham or the wider West Midlands, contact us before ordering to ask whether collection or a local delivery arrangement is available.
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If something is wrong
Please contact us promptly if your order arrives damaged, incorrect, missing, or has another problem. Include your order details and, where helpful, photographs so we can review it and resolve the issue fairly.
Returns and refunds
We want this to be straightforward. These notes explain how we usually handle cancellations, returns, damaged parcels, and refunds for online orders.
Change of mind
For online orders, please tell us within 14 days after delivery if you want to cancel. You then have another 14 days to return the goods. Returned jars should be unopened, sealed, and handled only as much as needed to inspect them.
Food safety
Because honey is a food product, we cannot normally accept a jar back for change of mind if it has been opened, unsealed, damaged, or tampered with. This does not affect your rights if the product is faulty, damaged, or not as described.
Refund timing
Where a refund is due, we will refund the eligible amount to the original payment method within 14 days of receiving the returned goods, or within 14 days of agreeing a refund where a return is not needed.
Returning an order
Contact us before sending anything back so we can match the parcel to your order. Returns should be sent to Baba's Bees, 11 David Spencer Drive, Coventry CV3 1QG, United Kingdom. We may ask for photos first if the issue is damage or an incorrect order.
Tracking
We currently fulfil orders manually. If your Royal Mail service includes a tracking reference, we will send it to you after postage is purchased. Some lower-cost services may not include full end-to-end tracking.
Have a delivery question or need help with an order?
Contact our family